Return Policy

Please read the Refund Policy before submitting your return below.

We want you to feel good about what you buy from KEYP — and confident that if something’s not right, we’ve got you. Our products can be returned or exchanged within 14 days of delivery, as long as they meet the criteria below.

Return Eligibility

Items must be:
• In brand new, unused condition.
• With all tags attached and original packaging intact.
• Purchased directly from keypbeautiful.com

If your item doesn’t meet these requirements, it won’t qualify for return or exchange.

How Returns Work

We’ve made it easy:
• Start your return or exchange through our Returns Portal HERE.
• We’ll automatically generate a prepaid return label.
• A $15 handling fee will be deducted from your refund total to cover return shipping.

Refunds are issued to your original payment method after we receive and inspect your return. Any shipping costs are non-refundable.

Exchanges

We currently offer exchanges for the same product in a different color, pending availability. If you’d like to try something else, please return the original item and place a new order.

Damaged or Incorrect Item?

If your item arrives damaged or you receive the wrong product, we’re so sorry! Please select the “Quality Guarantee” option in our Returns Portal within 14 days of delivery and upload a photo so we can fix it ASAP — no return fee will apply.

Important Notes

• Refunds will only be processed once the item has been successfully returned and received by our warehouse.
• We are not responsible for damage or loss in transit — please pack your return carefully.
• If an incorrect item is sent to KEYP by mistake, we cannot guarantee its recovery or offer compensation.
• Shipping fees, duties, and taxes are non-refundable.

Final Sale Items

All personalized or promotional items, including limited-edition drops, are final sale and not eligible for return or exchange.

Return Policy Abuse

Our return policy is designed to keep things fair. If we notice excessive returns, products returned in used condition, or misuse of the process, we reserve the right to deny future returns or exchanges at our discretion.